Unforgettable experiences.
Unbeatable value.

Providing quality packaged travel since 1972

Wells Gray Yours Terms & Conditions

PLEASE READ THE FOLLOWING INFORMATION

TOUR PACKAGE: Your tour price includes transportation (all modes listed), accommodation, local taxes, services of a professional tour director, meals as indicated on itinerary, admission to attractions specified, and luggage handling. Price does not include meals other than those indicated, gratuities other than those indicated on final itinerary, and GST on tour fare when applicable. On many tours, discounts are offered to early bookers and to senior citizens (65 & over).

DEPOSITS: A deposit is required within three days of booking. Deposit requirements are outlined in detail on each tour brochure. If a deposit or balance becomes overdue and we cannot contact you, your reservation may be canceled.

CANCELLATIONS: The cancellation policy for each tour is described in detail on the tour brochure. Generally, there are three dates when cancellation penalties change.
CANCELLATION AFTER DEPARTURE: There is no refund if you cancel your holiday after departure due to illness of yourself, a family member or a travelling companion. Cancellation insurance will usually refund your unused fare, cover some incidentals and fly you home.

CANCELLATION INSURANCE is not included in tour fares, but it is available as an option at our offices. We strongly recommend purchasing this insurance to protect the non-refundable portion of your fare. Cancellation insurance must be purchased at time of final tour payment.

MEDICAL INSURANCE: Excess medical insurance is not included in fares for tours leaving British Columbia. This insurance should be considered mandatory: DO NOT TRAVEL OUT OF COUNTRY WITHOUT IT! Medical insurance is available at our offices. Please read the policy carefully to ensure that it meets your needs, especially concerning pre-existing medical conditions.

INSURANCE PREMIUMS: Our insurance package is underwritten by TIC Insurance. Plan #1 includes trip cancellation, upgrade and trip interruption insurance. Plan #2 includes medical and emergency transport expenses. Plan #3 Comprehensive includes all benefits of Plan #1 and #2, plus other benefits. Detailed brochure is available. Premiums are quoted on each tour itinerary. Premiums are always subject to change until paid as insurance companies can change premiums without any notice.

BORDER CROSSING: For any travel outside of Canada, a valid passport is required. This includes entry into the United States, a requirement that began in 2007 and will be fully implemented for all points of entry by summer 2008. Passengers are responsible for ensuring that they have valid documentation for all border crossings. Passengers without valid documents may be detained by Customs Officers and therefore miss their tour. Wells Gray Tours Ltd. can assume no responsibility for portions of a tour missed due to improper documentation. We will arrange stops at duty free stores whenever possible.

TIPPING: The following suggestions may help:
Tour Director and Driver: Tips should be offered on a voluntary and individual basis depending upon the quality of service. Please DO NOT start a group collection, as this can be embarrassing to some passengers. The most discreet method is to place the tip in an envelope (available at your hotel) and on the final day either hand it to the tour director or driver or leave it on his/her seat. Many customers ask for a rough guideline on the appropriate amount; the average tip extended with Canadian tour companies is $2-3 per person per day to each the tour director and the driver.
Waiters and Waitresses: In Canada, the norm is 12-15% of the pre-tax bill. In the U.S., due to much lower wages, a gratuity of 15% to 17% is customary.
Step-on guides: Appropriate gratuity is $2 per person per three hours of guide service.
Other tipping: On board cruises, recommended gratuities vary per cruise line. For budgeting purposes, count on $10 per person per day. For on board train attendants, gratuities are $5-10 per person per day depending on standard of service. Baggage handling is $2 per bag, and maid service is $1 per person per night. Tips are always at your discretion. Remember to tip in local currency.

LOST ITEMS: Passengers disembarking at the end of a tour are urged to check that they have all personal belongings with them. Lost items are usually held at head office in Kamloops. Wells Gray Tours cannot take responsibility for any items lost on tour.

LUGGAGE: The limit per person is one large suitcase and a small carry-on bag. On some tours longer than 10 days, you may bring two pieces of luggage.
Luggage tags are included in your ticket package. The Wells Gray tag is essential for the efficient handling of bags at hotels. Please attach the completed tag to your suitcase before arriving at your departure point.
Liability: Luggage insurance is not included in your fare. Please note that neither Wells Gray Tours nor the motorcoach company can assume responsibility for lost or damaged luggage or its contents. You may have coverage through your household insurance and most comprehensive travel insurance policies include a luggage benefit.

ACCOMMODATIONS: The hotels mentioned in the tour descriptions are confirmed at the time the brochure is printed. It is very unusual for changes to occur, but passengers will be notified if this happens prior to departure.
Hotel Lists: Your ticket package contains a hotel list, which gives the hotel name, address and phone number. You should leave this list with family/friends so you can be contacted while on your tour. If they do phone, they should tell the hotel operator that you are a member of the Wells Gray tour as this information will speed the connection.
Special rooming requests: If you wish a ground floor room where there is no elevator, a lower floor room in a high-rise hotel, a room adjacent to another passenger, or a non-smoking room, please make this request at the time you book your tour. Although we make every effort to satisfy your request by passing the information on to hotels, it cannot be guaranteed in advance. Please note that special requests cannot be accepted within two weeks of departure. Also note that many hotels still do not have enough non-smoking rooms to accommodate all guests who ask for them.
"Deluxe rooms": Although descriptions of hotels tend to be relative only to the norm in each area, our choice of accommodation is in the “deluxe” to “first class” range rather than the “moderate” to “economy” range. We try to strike a happy medium by maintaining a high standard of hotels while keeping a close eye on costs. Virtually all hotels we use are approved by the National Tour Association or the Canadian or American Automobile Association which have rigourous guidelines for membership. AAA rating is usually ♦♦♦ or better.

ROOM PARTNERS: Our reservation system tracks partner requests, and you can add your name to our partner request list or we can provide you with the name and phone number of a possible partner. Together you can decide if you are compatible and would like to book together. Wells Gray Tours cannot assume responsibility for added costs due to disagreements encountered while travelling.

SINGLES: Some hotels limit the number of single rooms assigned to each group, so people travelling alone should make reservations early. Singles are requested to sit with other singles on the coach, so that travelling companions can sit together.

DEPARTURE TIMES: We suggest that you arrive at your departure point no earlier than 15 minutes prior to the time shown on your ticket. The first day of a tour usually has many stops for passenger pick up and the coach is scheduled to depart as close as possible to the time on your ticket.

SEAT ROTATION: This is mandatory on all tours, and your tour director will describe the pattern and the frequency of the moves. For fairness to other passengers, exceptions will not be made.

SMOKING ON THE COACH: All motorcoaches are non-smoking, but rest stops are frequent.

DIETARY NEEDS: On tours with included meals, please advise us of your special needs at least one month prior to departure, so we can notify our suppliers. We can also inform you about scheduled times for meals.

ITINERARY NOTES: Your tour itinerary includes many attractions, but there may be some attractions that are additional and listed as optional. Other times you have a choice of various options for either attractions or accommodation. Please choose these options when you book your tour as some are limited in space. If you wish to leave the tour at any time to visit friends and family, you are certainly welcome to do so. Please ensure that the tour director is informed and note that Wells Gray Tours will not make a refund for any missed or unused portions of the tour package.

SPECIAL NEEDS: Persons with special needs are welcome on our tours. However, if you require assistance in any way, you must be accompanied by a travelling companion who will be fully responsible for your needs while on tour. Some tours may not be suitable due to the level of activity, so please discuss your needs with us when you book your tour.

CONSUMER PROTECTION: In British Columbia, the Registrar of Travel requires that any business or organization that collects advance deposits from people for future travel must be registered with the government and must hold those deposits in trust. This protects consumer deposits in the unlikely event of bankruptcy. Wells Gray Tours Ltd. is also a member in good standing of the National Tour Association, which requires its members to carry at least $1 million in professional liability, errors and omission insurance.

CURRENCY: Your credit card is a convenient way to pay for many meals and purchases. Travellers cheques are widely accepted and should be carried in denominations no greater than $20 due to the difficulty of cashing larger amounts. ATM and debit card availability is high in Canada and US, but less in other countries. You should also carry some cash with you in the currency of that country for gratuities and in case credit cards or travellers cheques cannot be used.

CHANGES TO FARES: Due to the uncertainties of inflation and foreign exchange, we reserve the right to modify tour fares in the unlikely event of cost changes.

COMMENT SHEETS: We always strive to improve, and comments from our customers are very important. Your tour director will hand out a comment sheet during the tour (with a confidential envelope if desired), so you can tell us what you think. In order to maintain a high standard of service, Wells Gray management reads every passenger's comments and discusses problems and praises with hotels, the motorcoach company, other suppliers, and our staff.

RESPONSIBILITY
Neither Wells Gray Tours Ltd., nor any of its agents or representatives shall be held liable or responsible directly or indirectly for any delay, injury, loss or damage to any person or property, occasioned by the neglect or default of any person or company providing transportation, accommodation or any other services in connection with these tours, or damages resulting directly or indirectly from act of God, sickness, strike, quarantine, weather, government restraints, machinery breakdown, or any other cause beyond our control. Wells Gray Tours Ltd. acts as an agent for its suppliers, including but not limited to companies providing transportation, accommodation, and other services rendered. The right is reserved to withdraw all or part of any tour should conditions warrant and make such alterations in the itinerary as may be found necessary for the convenience and proper operation of any tour, without penalty.