Caribbean Cruise

Please book early: Cruises are incredibly popular nowadays. Ships are filling up faster and earlier than they once did, so waiting too long to book usually means “Sorry, wait till next year.” Holland America has confirmed a block of staterooms for this cruise and they are normally held until 90 days before sailing (mid-October 2025). However, any unsold staterooms can be taken away from us at any time if the ship or even a category fills. This occurs on most of our group cruises, then we must turn away disappointed customers, even though seats are available on the connecting motorcoach. Therefore, please don’t delay booking this tour.

Dinner reservations: The Koningsdam offers both open dining and fixed dining. Open dining is standard, so you can go to a restaurant when you are ready with your friends or make a reservation earlier in the day. If you prefer to dine at the same time with the same people each day, we can request this. The four specialty restaurants take reservations and you should do this early in the voyage or online up to 3 months before sailing.

Shore excursions: All your shore excursions should be booked when they become available on Holland America’s website www.hollandamerica.com, usually 3 months prior to the cruise. The popular shore excursions fill up early (such as those mentioned in the itinerary), so booking on board may be too late.

Documentation: A passport is required and must be valid for six months after your stay. A visa is not required.

Included lunches: The above itinerary shows an included lunch on every cruise day. These lunches are on the ship, so if you book a shore excursion, you may miss an included lunch if you are not back on board at lunchtime. There is no compensation for missed lunches.

Flight seating: We are unable to take requests for window or aisle seating on the planes. The airline will not accept them, as group seating is assigned as a block. If this is important to you, we suggest you take the “No Flight” option with a fare reduction of $525 and book your own flight which allows seat selection.

Flight upgrades: Please enquire about current prices for upgrades on the flights to and from Fort Lauderdale. First class may be available.

Flight delays or cancellations: Flights can be delayed or cancelled at the last minute. Wells Gray staff will try to assist with rebooking, but the airline usually wants to talk with the individual passenger. There may be an extra payment required if the issue is weather. Wells Gray Tours is not allowed to interfere with this process. Check that your travel insurance policy has a flight delay benefit because that is usually your best recourse for recouping additional flight costs.

Food Allergies on cruises: You must notify us no later than at final payment if you have a food allergy. An allergy causes medical distress, a preference does not. Most food allergies can be handled at meals on the ship, but you may have to order 24 hours in advance. For some allergies, please consider bringing your own snacks or food items so you are not dependent on what restaurants are able to serve.

Payments: A deposit of $600 per person is requested at the time of booking and balance is due October 16, 2025. By paying the deposit, you agree to the Terms & Conditions, Activity Level and Cancellation Policy outlined. Payments can be made by online banking or cheque (1.5% discount on tour fare), or by Visa or Mastercard ($5,000 limit per person on credit cards).

Early Booking Bonus: Receive a $300 discount on the first 12 seats and $150 on the next 8 seats for booking early with deposit. The discount is not offered after October 16, 2025.

Cancellation Policy: Up to September 16, 2025, the cancellation charge is $100 per person. From September 17 to October 16, the cancellation charge is $300 per person. From October 17 to November 14, the cancellation charge is 50% of the tour fare. From November 15 to December 16, the cancellation charge is 80% of the tour fare. After December 16, there is no refund.

Itinerary and Fare Changes: Our many suppliers may notify us about changes to the itinerary prior to departure and sometimes during the tour. We do our best to substitute a similar service if something cancels, but occasionally the only alternative is to provide a refund for the missed activity. Please note that if we are forced to cancel a tour component due to an issue beyond our control, the current penalties still apply if you choose to cancel the entire tour. Fuel surcharges and changes to taxes, currency exchange rates, or other tour costs can occur at any time, therefore Wells Gray Tours reserves the right to increase fares due to such changes up to departure.

Travel Insurance: A Comprehensive Insurance policy is available through Wells Gray Tours and coverage is provided by Travel Guard. Policies purchased at deposit include a waiver of the pre-existing condition clause for medical and cancellation claims, otherwise policies can be purchased no later than at final payment. Medical questionnaire is not needed. Please contact us for details. If you have your own travel insurance, please read the policy carefully to be sure that you are adequately covered for medical, cancellation, interruption, and luggage. Please do not travel out of the country without medical insurance as a minimum.

Photo Credits: Holland America Line (Half Moon Cay, cruise map, Koningsdam at Half Moon Cay, Koningsdam Dining Room), Pixabay (Fort-de-France, Roseau), Pexels (Sint Maarten), Adobe Stock (Fort Lauderdale, St. Kitts and Nevis), and Wikimedia (Everglades Airboat).

Experience Points or E-points: This tour earns 120 e-points. Each time you travel on a Wells Gray tour, you earn e-points that are added to your account after the tour returns. One e-point equals $1. Redeem your earned points on select tours or accumulate enough points to earn a free tour! Redemptions offered until October 16, 2025.

Consumer Protection BC Licenses: Kamloops 178, Vernon 655, Kelowna 588, Penticton 924, Victoria 65842